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Terms of service
Effective date: 30 June 2026
Last updated: 30 June 2026
These Terms of Service explain the rules that apply when you use Appt In, including https://apptin.app/, the mobile app, business and community accounts, subscriptions, directory features, bookings, messaging, protected calling, payment request tools and related services.
We’ve written these Terms in plain English because we believe you should understand what you are agreeing to. Please read them carefully – they matter.
By downloading, creating an account, clicking to accept, or using Appt In, you agree to these Terms. If you do not agree, please do not use the app.
Some sections apply to all users. Some sections apply only to business users, community users, staff users or supervised under-16 users. Where a section applies only to a particular type of user, we say so.
1. Who we are and what these Terms cover
These Terms of Service apply when you access or use Appt In, the website at https://apptin.app/, the mobile app, any related subdomains, waitlists, subscriptions, communications, directory features, messaging, booking, protected, payment request and proof-of-payment features, and related services provided by Odatacy Network Ltd.
Odatacy Network Ltd is registered in England and Wales with company registration number 15585428. Our registered office is 30 Huntercombe Lane North, Taplow, Maidenhead, SL6 0LG, United Kingdom. You can contact support at support@odatacy.com.
In these Terms, ‘Odatacy’, ‘we’, ‘us’ and ‘our’ mean Odatacy Network Ltd. ‘Appt In’ means the website, mobile app and related services we provide.
When you create an account, download the app, access the website, click to accept, or continue using Appt In, you agree to these Terms.
2. What Appt In is
Appt In is a mobile-first platform designed to help small businesses and their customers manage relationships, bookings, messages, payment requests, proof-of-payment records, protected calling, directory visibility and related customer management activities.
Appt In provides platform tools. Unless we expressly say otherwise, Odatacy is not the business that provides the underlying goods, services, appointments, classes, trades, events, products or customer services offered by business users through or around the platform.
Business users remain responsible for their own services, prices, availability, appointments, customers, service quality, refunds for their own services, legal records, tax obligations, consumer obligations and sector-specific compliance.
Any guidance, directory visibility, business growth wording, trust feature, payment record, proof-of-payment record or future insight feature is provided as a platform tool only. It is not professional, legal, financial, tax, marketing or business advice and does not guarantee bookings, sales, growth, compliance, customer quality or investment outcomes.
3. User types
Business users are businesses, sole traders, freelancers, side-hustle owners, staff members, tradespeople, service providers or other users who use Appt In to manage or grow a customer relationship or business activity.
Community users are customers, prospective customers, family members, representatives or other users who connect with businesses through Appt In.
Supervised under-16 users may have their own login only where the account is supervised by a main member, parent or guardian. Under-16 accounts cannot independently connect with businesses and must remain under the control and supervision of the main member.
4. Accounts and eligibility
You must provide accurate and current information when creating or using an account. You are responsible for keeping your login details confidential and for all activity that occurs through your account, except where the law says otherwise.
Business users must have authority to act for the business or organisation they represent. If you add staff users, you are responsible for ensuring that those staff users comply with these Terms and access only the information they are authorised to use.
You must not create an account using false details, impersonate another person or business, or use Appt In in a way that misleads other users.
You must be at least 16 years old to create and manage a main account unless we expressly allow a supervised account structure. Under-16 accounts must remain supervised by the relevant main member, parent or guardian and cannot independently connect with businesses.
You are responsible for ensuring that any device used to access Appt In is secure and that staff, family members or supervised users only use features they are authorised to use.
5. Invite-based connections and contact information
Appt In does not allow businesses to upload or import existing contact lists before those contacts sign up for themselves. Businesses and community users may invite each other using their own chosen WhatsApp, SMS or similar channel, using a sharing message made available by Appt In.
The invitation is sent by the user through the user’s own selected channel. The user is responsible for choosing who to invite and for ensuring that the invitation is lawful, appropriate and not spam.
Each new member must sign up for themselves. A business can only interact with a community user through Appt In when the relevant connection or permission exists within the platform.
6. Business user responsibilities
Business users must provide accurate business information, including their business name, contact details, business address or service area where relevant, directory profile, availability and service information. Business users must keep listings up to date, honour bookings and customer communications, and comply with all laws that apply to their goods, services, trade, profession, marketing and customer relationships.
Business users are responsible for their own prices, VAT or tax obligations, cancellation terms, service standards, qualifications, licences, insurance, safeguarding obligations, health and safety obligations, and any other requirements that apply to their business.
Business users must respect customer privacy choices, including marketing preferences and telephone number sharing choices. Businesses must not contact users outside Appt In unless they have a lawful basis and permission where required.
Business users must not use Appt In to make misleading claims, sell unlawful goods or services, harass users, bypass consent choices, misuse child or supervised accounts, or create false payment or booking records.
7. Community user responsibilities
Community users must provide accurate account information, use Appt In honestly, treat businesses and other users respectfully, and pay businesses where they have agreed to do so.
Community users are responsible for checking the details of any business, booking, service, payment request or direct payment before proceeding. Appt In may provide tools to support trust and record keeping, but we do not guarantee the quality, suitability or availability of services provided by business users.
Main members who manage family, child or supervised accounts are responsible for supervising those accounts and ensuring that information added or shared through the account is appropriate.
8. Bookings, business services and directory listings
Appt In may help users request, manage or record appointments, classes, bookings, events, reminders, business listings and customer communications. Odatacy does not guarantee that a business will attend, perform a service, accept a booking, provide a refund, hold required insurance or meet any professional standard unless we expressly say otherwise.
Directory visibility, badges, distance display, QR badges, profile pages or similar trust features are platform tools only. They are not a legal endorsement, background check, guarantee of service quality, guarantee of compliance or assurance that a business is suitable for a particular customer.
Businesses are responsible for making accurate statements about their services, qualifications, insurance, availability, prices, locations, cancellation rules and safety requirements.
9. Subscriptions and paid plans
Appt In may offer free and paid business plans. Paid plans may include additional features such as staff seats, storage, calling minutes, directory visibility, QR code features, business listing benefits or other growth features described at the time of purchase.
Current subscription options, prices, features, usage limits and billing periods can be found in the app and, where available, on our website or pricing pages. Prices, features and plan names may also be shown within the relevant payment flow before purchase. Prices may include VAT where stated.
Subscriptions may be billed monthly or annually and may renew automatically unless cancelled in accordance with the cancellation process provided in the app, website, payment flow or Refund and Cancellation Policy. If your payment method fails, we may suspend or limit access to paid features until payment is resolved.
If features, limits or plan names change, we will update the relevant service information. We may add, remove or modify features where reasonably necessary for operational, legal, security, commercial or technical reasons.
10. Promotions, discounts and special offers
We may offer free trials, launch offers, discounts, reduced payment fees, promotional subscriptions, segment-specific offers or other promotional access from time to time.
Each promotion may have its own eligibility rules, time limits, usage limits, pricing, feature access, renewal terms, payment fee rules or cancellation terms. The specific offer terms will apply to that promotion and should be read together with these Terms and the Refund and Cancellation Policy.
Unless you later choose a paid plan or otherwise agree to paid services, you are not required to pay for future services simply because you used a free or promotional offer.
We may change, limit or end promotions in accordance with the relevant offer terms and any notice we provide, subject to applicable law.
11. Payments through Appt In
Payments made through supported Appt In payment flows are processed by Stripe, including Stripe Connect where applicable. Klarna may be available as part of the Stripe or supported payment setup. Separate Stripe and Klarna terms may apply to payment processing.
Odatacy does not hold, store or control customer funds. Payments are processed by the relevant payment provider and are intended to be paid to the relevant business in accordance with the payment provider’s rules and the parties’ arrangements.
Appt In provides payment request, payment tracking and proof-of-payment features for supported payment flows. These tools help users see that a payment has been requested, sent, received or recorded, depending on the feature being used.
Proof-of-payment and payment tracking features help evidence payment status. They do not guarantee that the business user’s service has been performed correctly or that a customer dispute has been resolved.
If a customer disputes a service before paying, the customer may choose not to proceed with payment while they raise and resolve the issue with the business, subject to any agreement they have with that business and any rights or obligations that apply by law.
Appt In may charge a clearly displayed platform, processing, proof-of-payment or service fee where permitted by law. We will show any applicable fee and the total amount before confirmation where required. Nothing in these Terms authorises us or a business user to charge a payment method surcharge where that surcharge is prohibited by law.
12. Payment services, regulated services and fees
Appt In provides platform tools and payment-related user experience features. Odatacy is not a bank, payment institution, e-money issuer, credit provider, financial adviser or regulated payment service provider unless we expressly state otherwise. Payment processing is provided by third-party providers such as Stripe and, where available, Klarna.
Where Appt In charges payment-related fees, platform fees, proof-of-payment fees or service fees, we will display the relevant fee and the total amount before confirmation where required. Users should check the total amount before confirming payment.
If a third-party payment provider, app store, bank, card issuer or Klarna applies additional terms, checks, charges, delays, declines, reversals, chargebacks or restrictions, those matters are governed by that provider and applicable law.
13. Direct payments outside the app
Businesses and customers may choose to arrange direct payments outside Appt In, including bank transfer, cash in hand or another method agreed between them. Direct payments are outside Odatacy control.
The app may help users record the status of a direct payment. For example, a business may request a direct payment, a customer may mark that a payment has been sent, and the business may manually confirm in the app that the payment has been received. This may generate an alert or confirmation back to the customer.
This is a manual payment status workflow. It relies on both parties providing accurate information. It is not the same as a formal receipt issued by the business and does not mean Odatacy processed, received, verified or guaranteed the direct payment.
We do not process, receive, hold, reverse, guarantee or verify direct payments made outside Appt In. The business and customer are responsible for confirming direct payment details, receipts, refunds and disputes.
14. Refunds and cancellations
Refunds and cancellations for Appt In subscriptions and Odatacy fees are handled under our Refund and Cancellation Policy.
Unless we expressly say otherwise, Odatacy is not responsible for refunds relating to goods or services supplied by business users. Those refunds must be handled by the relevant business user in accordance with its own obligations and applicable law.
Appt In may provide tools that allow a customer to request a refund from a business, or allow a business to issue, record or manage a refund through a supported payment flow. We facilitate the workflow, but the business remains responsible for its own customer refunds unless Odatacy expressly states otherwise.
If you purchased through an app store or third-party payment provider, the store or payment provider may apply its own refund, cancellation, billing or dispute rules.
15. Messages, marketing, protected calling and communications
Appt In may allow users to send messages, create groups, make protected calls, share documents, receive confirmations and manage communications with connected businesses or customers.
Appt In may show businesses which customers have consented to marketing from that business and which have not. Customers can choose marketing preferences for each business where the feature is available.
Business users may be able to use broadcast groups or similar tools to send offers or updates to customers who have consented to receive marketing from that business. Businesses must still ensure their marketing is lawful, accurate, not excessive and consistent with the customer’s choices.
You must not use communication features for spam, harassment, unlawful marketing, abusive communications, impersonation, fraud, threats, discrimination, child safety risks or any purpose prohibited by our Acceptable Use Policy.
Protected calling is designed to help users communicate without unnecessarily revealing personal telephone numbers. Calling minutes, quality, connection and availability may be subject to fair use limits, technical limitations and third-party provider performance.
16. Content and user materials
You remain responsible for content you upload, send, store, publish or share through Appt In, including messages, business listings, profile information, documents, images, service descriptions and customer communications.
You must have the rights and permissions needed to upload or share that content. You must not upload unlawful, infringing, abusive, misleading, harmful, sensitive or confidential material unless you are authorised to do so and the use is lawful and appropriate.
You grant Odatacy a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, display and use your content only as reasonably necessary to provide, secure, support and improve Appt In, enforce our terms, comply with law and exercise legal rights.
We will not use your business content, customer content, images, documents or materials for Odatacy’s own marketing, case studies, advertising or promotional purposes without your permission, except where the content is already public and our use is permitted by law. If we want to use your materials for our own promotional purposes, we will ask for your permission first.
17. Intellectual property
Appt In, the Odatacy name, logos, software, app design, platform features, databases, documentation, brand materials and related intellectual property are owned by or licensed to Odatacy and are protected by law.
Except as expressly allowed by these Terms or the EULA, you must not copy, modify, reverse engineer, distribute, sell, sublicense, scrape, mirror, exploit or create derivative works from Appt In or any part of the platform.
Paid plan QR code or badge features may be used to promote your legitimate Appt In business profile while your account remains authorised to use those features. If you move to a free plan or lose the relevant paid benefit, we may redirect the QR code or related link to a general Appt In page, website page or other non-profile destination. You may not receive the same profile traffic benefit after the paid feature ends, but we will not prohibit use of the physical QR materials solely because the destination has changed.
18. Privacy and data protection
Our Privacy Policy explains how we collect and use personal information. By using Appt In, you acknowledge that personal information will be handled as described in that Privacy Policy.
In simple terms, Odatacy looks after the personal information needed to run Appt In, including accounts, connections, bookings, messages, payment status, protected calling, subscriptions, support and security.
Businesses can use Appt In to manage customer relationships inside the app. If a business chooses to copy, export, store, contact or manage customer information outside Appt In, that business may have its own data protection, marketing and record-keeping obligations.
Business users must respect customer privacy choices inside Appt In, including marketing consent, communication preferences and telephone number sharing choices.
19. Business data outside Appt In
If a business manages customer data outside Appt In, the business is responsible for making sure that use is lawful, fair and appropriate. This may include providing its own privacy information, respecting marketing consent, keeping records secure and deleting or updating information where required.
If a business exports, copies or stores information from Appt In, Odatacy is not responsible for how that business uses the information outside our controlled platform environment.
Where a formal data processing agreement is required by law or by a separate commercial arrangement, the parties may need separate written data processing terms.
20. Availability, updates and future features
We will use reasonable efforts to keep Appt In available, but we do not guarantee uninterrupted, error-free or secure operation. The service may be unavailable because of maintenance, updates, network issues, third-party provider issues, security events, legal requirements or events outside our reasonable control.
We may update, modify, suspend, limit or discontinue features where reasonably necessary. Some features may be described as planned, future, beta, pilot, phase 2, launch partner or early access features. Those features are not guaranteed until they are actually made available.
AI Growth and similar AI-assisted features are future-phase features and are not part of the current launch scope unless we expressly make them available and provide any required notices or updated terms.
21. App stores and third-party terms
If you download Appt In from Apple App Store, Google Play or another app store, the relevant app store terms may also apply. The app store provider is not responsible for providing support, maintenance, refunds or warranties for Appt In except where its own terms or applicable law say otherwise.
Where there is a conflict between these Terms and mandatory app store terms that apply to your download or in-app purchase, the mandatory app store terms will apply to the extent of the conflict.
22. Third-party services, integrations and external links
Appt In may link to, rely on or integrate with third-party services, app stores, payment providers, hosting providers, analytics tools, communications tools, business websites, messaging apps and other external services.
Current or expected providers may include Stripe, Klarna, Supabase, Agora, Sentry, Hostinger, Google Analytics, Apple App Store, Google Play, WhatsApp, SMS providers or similar services. These services may have their own terms, privacy notices, fees, technical requirements and restrictions.
Where third-party software, SDKs, APIs, licences or open-source components are used in the app, we may list relevant licences, notices or acknowledgements in the app or in another appropriate location.
We are not responsible for third-party services, third-party downtime, third-party account decisions, external websites, external communications, or terms imposed by providers, except where applicable law says otherwise.
23. Reports, complaints and safety concerns
Users should report misuse, suspicious listings, payment abuse, privacy concerns, safeguarding concerns, child safety issues, abusive communications or other platform concerns through support@odatacy.com or any reporting tools available in the app.
Appt In is not an emergency service. If there is an immediate risk to life, safety, health, property or a child, users should contact the emergency services, police, safeguarding authority, regulator or other appropriate authority directly.
Where reasonably necessary, we may investigate reports, restrict features, remove content, preserve records, contact users or businesses, contact third-party providers, or report matters to regulators or law enforcement authorities.
24. Suspension and termination
We may suspend, restrict or terminate your access if you breach these Terms, breach the Acceptable Use Policy, create risk for users, misuse the service, fail to pay amounts due, provide false information, infringe rights, misuse data, create security risks, or where we are required or reasonably permitted to do so by law.
You may stop using Appt In at any time. If you have a paid subscription, cancellation and refund rights are governed by the relevant plan terms and our Refund and Cancellation Policy.
After termination, provisions that by their nature should continue will remain in force, including payment obligations, intellectual property provisions, disclaimers, limitation of liability, dispute provisions and provisions needed to protect users, data, security and legal rights.
25. Deletion, downgrade and data access after account changes
If your account is deleted, downgraded, suspended or moved from a paid plan to a free plan, you may lose access to paid features, staff accounts, additional storage, directory benefits, QR badge features, calling minutes or content above the applicable plan limits.
Before cancelling, deleting or downgrading, you should export or save any information you need where export tools are available and where you are legally entitled to keep that information.
We may retain certain records after account closure where required or permitted for legal, accounting, fraud-prevention, security, dispute, payment, backup or enforcement purposes, as explained in our Privacy Policy.
26. Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be limited or excluded under applicable law.
To the extent permitted by law, Odatacy is not liable for indirect, incidental, special, consequential or punitive loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of anticipated savings, loss or corruption of data, or losses arising from business-user services, direct payments outside the app, third-party provider issues or user misuse.
To the extent permitted by law, our total liability to you in connection with Appt In is limited to the amount you paid to Odatacy for the relevant service in the 12 months before the event giving rise to the claim. If you have not paid us for the relevant service, our liability will be limited to the maximum extent permitted by applicable law.
Nothing in these Terms affects any statutory rights that cannot be excluded or limited under applicable consumer law.
27. Events outside our reasonable control
We are not responsible for delay or failure to perform where caused by events outside our reasonable control, including internet or telecommunications failure, third-party provider outage, payment provider issue, app store issue, cyber incident, legal restriction, labour disruption, natural event, emergency, war, terrorism, government action or other circumstances beyond our reasonable control.
We will use reasonable efforts to reduce the impact of such events where practical.
28. Indemnity for business users
To the extent permitted by law, business users agree to indemnify and hold Odatacy harmless from claims, losses, liabilities, costs and expenses arising from their goods or services, customer disputes, misleading listings, unlawful marketing, misuse of customer data, breach of these Terms, breach of law, infringement of third-party rights or conduct of their staff or authorised users.
This indemnity does not apply where the claim is caused by Odatacy breach of these Terms, negligence or unlawful conduct to the extent we are responsible under applicable law.
29. Investment information
Any investment, SEIS, fundraising, valuation, market, growth or investor information on our website, pitch materials or communications is provided for general information only. It is not financial, tax, legal or investment advice.
Potential investors should take their own professional advice. SEIS availability, tax relief and investment outcomes depend on individual circumstances, HMRC rules and the terms of any investment documents.
30. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify users through the website, app, email or another appropriate method.
The updated Terms will apply from the stated effective date. If you continue to use Appt In after the updated Terms take effect, you will be treated as accepting them, except where the law requires a different process.
31. General legal terms
These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, Refund and Cancellation Policy, EULA and any plan-specific terms shown at the time of purchase, form the agreement between you and Odatacy in relation to Appt In.
If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.
If we do not enforce a right or provision immediately, this does not mean we have waived that right or provision. Any waiver must be clear and in writing to be effective.
You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights or obligations where this is reasonably necessary for business, operational, legal, restructuring, merger, acquisition or service-continuity reasons, provided this does not materially reduce your rights under applicable law.
We may give notices through the website, app, email, in-app message, account notification or another reasonable method. You are responsible for keeping your account and contact details up to date.
Except where these Terms expressly state otherwise, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
32. Governing law and disputes
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, except where applicable consumer law gives you mandatory rights to bring a claim in another country or jurisdiction.
33. Contact us
Odatacy Network Ltd
Registered office: 30 Huntercombe Lane North, Taplow, Maidenhead, SL6 0LG, United Kingdom
Company registration number: 15585428
Website: https://apptin.app/
Support: support@odatacy.com
Privacy Policy
Effective date: 30 June 2026
Last updated: 30 June 2026
This Privacy Policy explains how Odatacy Network Ltd collects, uses, stores, shares and protects personal information when you use https://apptin.app/, the Appt In mobile app, join a waitlist, create an account, connect with a business or customer, use messaging, bookings, payments, protected calling, directory features, supervised accounts, subscriptions, support or related services.
1. Who we are
Odatacy Network Ltd is the company behind Appt In. We provide a mobile app and related website services that help small businesses connect with customers, manage bookings, communicate, request payments, use protected calling, and manage customer relationships.
Company registration number: 15585428. Registered office: 30 Huntercombe Lane North, Taplow, Maidenhead, SL6 0LG, United Kingdom. Website: https://apptin.app/. Support enquiries: support@odatacy.com. Privacy enquiries: sanj.badhan@odatacy.com.
For personal information collected through our website, app, account registration, subscriptions, marketing, support, analytics and ordinary platform operations, we normally act as a data controller. In limited cases, where a business user uses Appt In to manage its own customer relationship and instructs us to process information only on its behalf, we may act as a processor or service provider to the extent required by applicable law and any applicable contractual terms.
Business users may also have their own data protection responsibilities in relation to their customers, staff, services, marketing, legal records and business communications. This Privacy Policy explains how Odatacy handles personal information for its own services and platform operations.
Sanj Badhan is the privacy contact and data protection contact for Appt In. Unless we separately identify a formal Data Protection Officer, privacy and data protection enquiries should be sent to sanj.badhan@odatacy.com.
2. Information we collect
The personal information we collect depends on how you use Appt In. We may collect your name, email address, telephone number, date of birth, postal address, business name, business address, business category, social media profile details, account login details, marketing preferences, support messages, and any other information you choose to provide.
If you create or manage a business account, we may collect information about your business profile, services, directory listing, staff access, subscriptions, payment status, customer connections, appointment records, booking details, payment requests, proof-of-payment records and administrative records.
If you create or use a community account, we may collect information about your connected businesses, bookings, messages, payment records, communication preferences, family or child profiles you manage, and privacy choices such as whether you choose to share your telephone number with a particular business.
If a supervised under-16 account is created, we may collect the child or young person account details needed to provide the supervised features. Under-16 accounts are intended to remain under the supervision of the main member and cannot independently connect with businesses.
We may collect content and metadata connected with messages, documents, images, appointments, business profiles, directory listings, payment requests and support requests. Please do not upload sensitive personal information unless it is necessary for the feature you are using and you are authorised to share it.
We may collect technical information such as IP address, device type, operating system, approximate location, browser type, app version, device identifiers, login records, pages viewed, feature usage, crash reports, application logs, performance data, calling connection data and similar diagnostics.
We do not receive or store full card numbers. Payments made through supported payment flows are processed by Stripe, including Stripe Connect where applicable, and may involve Klarna where that option is offered.
We do not intentionally request special category personal information, such as health information, biometric identifiers, religious beliefs or similar sensitive information, unless a specific feature or lawful purpose requires it and the user or business is authorised to provide it. Users should avoid uploading sensitive information unless it is necessary and lawful.
Where the app, website or related services use SDKs, analytics tags, local storage, consent tools, app diagnostics or similar technologies, these may collect device or usage information needed for security, performance, analytics, troubleshooting or service delivery.
Where protected calling is used, we may process call connection metadata, call status, technical diagnostics and similar information needed to connect, secure, troubleshoot and evidence the call feature. We do not intentionally record call audio unless a specific feature, support process, security issue or legal requirement is introduced with appropriate notice and lawful basis.
If notifications are enabled, we may process push notification tokens, delivery status information and notification preferences so that we can send app alerts, service messages or user-selected reminders.
3. How we collect information
We collect information directly from you when you create an account, join a waitlist, use the app, subscribe to a plan, contact us, join marketing updates, send messages, make bookings, request or make payments, use protected calling, upload content or otherwise interact with Appt In.
We collect technical and usage information automatically through server logs, cookies, analytics tools, app diagnostics, crash reporting tools and similar technologies.
Appt In does not allow businesses to import or upload existing contact lists before those contacts become members.
Businesses and customers may invite each other using their own chosen WhatsApp, SMS or similar channel, using a sharing message we make available. The invitation is sent by the user through their chosen channel and each new member must sign up for themselves.
We may receive information from service providers, app stores, payment processors, analytics providers, professional advisers, regulators, law enforcement agencies, or other parties where this is necessary to operate Appt In, protect our rights, comply with law, or provide support.
4. Why we use personal information
We use personal information to provide, operate, secure and improve Appt In, including account registration, identity and access management, business profiles, community connections, messaging, bookings, protected calling, payment requests, proof-of-payment records, subscriptions, customer support, analytics and troubleshooting.
We use personal information to manage business subscriptions, process payments, support direct payment status workflows, support refund request or refund issue tools where available, prevent fraud, keep records, enforce our terms, respond to complaints, handle disputes and comply with legal, accounting, tax, regulatory and security obligations.
We may use personal information to send important service messages, security notices, policy updates, account notifications and support responses.
Where permitted by law, we may use personal information for marketing, newsletters, product updates, user research, launch partner communications and promotional communications. Business users may also use consent-based broadcast tools to contact customers who have chosen to receive marketing from that business.
AI Growth and similar AI-assisted growth features are not part of the current launch phase. If we introduce AI features that use personal information, we will provide appropriate information and update our policies where required before or when those features are made available.
5. Automated decision-making, profiling and AI
We do not currently use AI Growth or similar future AI-assisted features as part of the launch-phase service. We do not use personal information to make solely automated decisions that produce legal or similarly significant effects on users unless we clearly explain this and the law allows it.
We may use limited analytics, segmentation or usage insights to understand how Appt In is used, improve features, measure performance, prevent misuse and communicate relevant service information. Where consent is required for analytics or marketing technologies, we will seek it.
6. Lawful bases for processing
We process personal information where it is necessary to perform a contract with you or to take steps at your request before entering into a contract, including creating accounts, providing app features, managing subscriptions and providing support.
We process personal information where it is necessary for our legitimate interests, including operating and improving Appt In, securing our systems, preventing misuse, understanding usage, supporting users, managing business relationships and protecting legal rights, provided those interests are not overridden by your rights where the law requires a balancing test.
We rely on consent where consent is required, including for certain marketing activities, certain cookies and similar technologies, and specific choices you make in the app such as sharing your telephone number with a business.
We process personal information where necessary to comply with legal obligations, including tax, accounting, regulatory, fraud-prevention, consumer protection, law enforcement and data protection obligations.
Where consent is required for a supervised child or under-16 account, we may seek consent from the main member, parent or guardian where the law requires this or where we consider it appropriate for child safety and privacy.
7. Business users, community users and connected data
Appt In is designed to connect business users and community users. When you connect with a business, certain profile, booking, payment, communication and preference information may be visible to that business so the business can manage the relationship with you through Appt In.
We do not share your contact details with a business unless the service requires it, you have connected with that business, you choose to share the relevant details, or another lawful basis applies. Your telephone number is hidden by default unless you choose to share it with a particular business.
Appt In may display marketing consent choices to connected businesses so they can understand whether you have chosen to receive marketing from that business. If you do not consent to marketing from a business, that business should not use Appt In broadcast tools to send you marketing offers.
Businesses are responsible for how they use information they receive about their customers outside the parts of Appt In controlled by us. If you have questions about a business provider, its services or its own legal records, you may also need to contact that business directly.
8. Payments, refunds and financial information
Payments made through Appt In or connected payment flows are processed by Stripe, including Stripe Connect where applicable. We do not hold, store or control customer funds. Where Klarna is available, Klarna terms and privacy information may also apply.
Customers may also pay a business directly outside the app, including by bank transfer, cash in hand or another outside method, where the parties choose to do so. Direct payments are outside Odatacy control.
We may allow users to record or confirm payment-related information in the app for convenience, but we are not responsible for processing, reversing or guaranteeing direct payments made outside Appt In.
Where available, Appt In may allow customers to request refunds from businesses or businesses to issue or record refunds. We may process payment status, refund request, refund status, transaction reference and related support information to provide these features and keep records.
We may receive payment status, transaction references, subscription status and other limited payment-related information from payment processors where this is necessary to operate the service, provide receipts, handle support, manage disputes, prevent fraud or keep legal records.
9. App permissions, location and notifications
Certain app features may ask for permission to access location, microphone, notifications, camera, files or similar device functions. We request permissions only where they are needed for the relevant feature or where you choose to enable them.
Location data may be used for features such as distance display, local directory results, service availability, security, fraud prevention or user-selected location functionality. You can usually control location permissions through your device settings, but some features may not work properly if permission is disabled.
Notification settings may be used for booking reminders, account alerts, service messages, payment status updates or similar app communications. You can manage notifications through the app or device settings where available.
10. Cookies and similar technologies
We use cookies and similar technologies to operate the website, remember preferences, support security, analyse usage and improve performance. We use Google Analytics for analytics where enabled.
Non-essential cookies and similar technologies are used only where permitted by law and, where required, with consent. Please see our Cookie Policy for more information about cookie categories and controls.
11. Who we share personal information with
We may share personal information with our employees, contractors, founders, support providers and professional advisers where they need it for legitimate business purposes.
We use third-party service providers to operate Appt In. Current providers may include Hostinger for website hosting, Supabase for authentication, database and file storage, Stripe for payments, Agora for protected voice calling, Sentry for crash and error reporting, and Google Analytics for website analytics.
We may share information with payment processors, app stores, communications providers, hosting providers, analytics providers, IT providers, customer support tools, security providers, legal advisers, accountants, insurers, regulators, law enforcement authorities, courts and other parties where necessary to operate the service, comply with law, enforce our terms, protect safety or protect legal rights.
We may share information with a buyer, investor, adviser or successor if our business or assets are sold, merged, reorganised, financed, transferred or subject to due diligence.
We do not sell your personal information.
Where a business and community user are connected in Appt In, we may share or display the information reasonably needed to support that connection, such as profile details, booking information, message content, payment status, document sharing records and preferences, subject to the relevant in-app permissions and privacy settings.
12. International transfers
The information we collect is primarily intended to be stored and processed in the United Kingdom or Europe where reasonably possible. Some service providers may process information outside the United Kingdom or European Economic Area depending on their infrastructure, support arrangements or group operations.
Where we transfer personal information internationally, we will take steps designed to ensure that the transfer is handled in accordance with applicable data protection law. These steps may include adequacy regulations, standard contractual clauses, international data transfer agreements, transfer risk assessments or other lawful safeguards where required.
13. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including providing Appt In, managing accounts, handling payments, keeping business records, complying with legal obligations, resolving disputes, preventing fraud and enforcing our terms.
Where you make a valid deletion request and no legal, contractual, fraud-prevention, accounting, regulatory, dispute or legitimate retention reason applies, we aim to delete or anonymise the relevant personal information within 90 days.
Certain business account records, payment records, legal records, support records and dispute records may be kept for longer where reasonably necessary. Where a business account is closed, some account-related records may be retained for up to 180 days for operational, legal, dispute or account continuity purposes unless a longer period is required or permitted by law.
We may keep anonymised, aggregated or statistical information that no longer identifies you.
14. Security
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, encryption, authentication, monitoring, secure hosting arrangements, staff access limits and supplier controls.
No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your login details safe, using strong passwords and protecting any device used to access Appt In.
Business users should use appropriate internal controls for staff access, device security, customer communications and information exported or used outside Appt In. We are not responsible for information a business user downloads, copies or uses outside our controlled platform environment.
15. Children and supervised accounts
Appt In is not intended to be used by children as an independent business or community relationship tool.
Under-16 users may have their own supervised login only where this is set up or managed under the supervision of a main member, parent or guardian.
Under-16 accounts cannot independently connect with businesses. The main member is responsible for supervising the account and deciding what information is added or shared through the supervised features.
We do not knowingly direct marketing to children under 18. We aim to apply privacy-protective settings and data minimisation principles to supervised child accounts. If you believe a child has provided personal information without proper supervision or permission, please contact us so we can review the issue.
Because under-16 users may have supervised logins, we aim to consider age-appropriate design, data minimisation, default privacy and child safety expectations when designing or changing relevant features.
16. Your rights
Depending on your location and the law that applies, you may have the right to request access to the personal information we hold about you.
You may have the right to request correction of inaccurate or incomplete personal information.
You may have the right to request erasure of personal information in certain circumstances.
You may have the right to request restriction of processing in certain circumstances.
You may have the right to object to certain processing, including processing based on legitimate interests and direct marketing.
You may have the right to data portability in relation to certain information and certain processing activities.
Where we rely on consent, you may withdraw that consent at any time. Withdrawing consent does not affect processing that already took place before withdrawal.
We may ask you to verify your identity before we respond to a request. To exercise your rights, contact us at the details below or use any in-app privacy tools we make available.
We aim to respond to valid data protection requests within one month, or within another period required or permitted by applicable law. If a request is complex or we receive multiple requests, the law may allow us additional time and we will explain this where required.
If your request relates to information held by a business user for its own services or legal records, we may direct you to that business where it is the appropriate party to respond.
17. Complaints
If you have a concern about how we handle personal information, please contact us first so that we can investigate and try to resolve it.
If you are not satisfied with our response and UK data protection law applies, you may also complain to the Information Commissioner’s Office at www.ico.org.uk.
18. Contact us
Odatacy Network Ltd
Registered office: 30 Huntercombe Lane North, Taplow, Maidenhead, SL6 0LG, United Kingdom.
Company registration number: 15585428
Website: https://apptin.app/
Support enquiries: support@odatacy.com
Privacy enquiries: sanj.badhan@odatacy.com
Refund and Cancellation Policy
Effective date: 30 June 2026
Last updated: 30 June 2026
This Refund and Cancellation Policy explains how refunds and cancellations work for paid Appt In subscriptions, paid features and Odatacy fees. It should be read together with our Terms of Service.
1. What this policy covers
This Refund and Cancellation Policy explains how cancellations and refunds work for paid Appt In subscriptions, paid Odatacy features, and any platform, processing or proof-of-payment fees charged by Odatacy Network Ltd.
This policy does not cover refunds for goods or services supplied by business users through or around Appt In. Those refunds are the responsibility of the relevant business user, unless Odatacy expressly states otherwise in writing.
Nothing in this policy limits statutory rights that cannot be excluded or limited under applicable law.
2. Promotional access
Appt In may offer free access, free plans, trials, launch offers, discounts, reduced payment fees, promotional subscriptions or other promotional access from time to time. If you are not charged, there is no subscription payment to refund.
Promotional access may be subject to specific offer terms, time limits, eligibility rules, usage limits, feature limits, payment fee rules or renewal terms. You will not be charged for a paid subscription unless you actively choose or agree to a paid plan.
3. Offer terms and limits
Where Appt In provides a promotion, discount, trial, free period, launch offer, reduced fee or special subscription arrangement, the specific offer terms will apply to that offer.
No refund is due for the free portion of an offer because no payment has been taken for that access. If a paid period starts after a promotion, the refund and cancellation rules for the relevant paid subscription or payment flow will apply.
We may change, limit or withdraw promotional access in accordance with the applicable offer terms, our Terms of Service, any notice we provide and applicable law.
4. Paid subscriptions
Paid subscriptions may be offered monthly or annually. Subscription prices, features, billing periods and renewal terms will be shown before purchase or within the relevant app, website or payment flow.
Subscriptions may renew automatically unless cancelled in accordance with the cancellation process provided. You are responsible for cancelling before renewal if you do not want the subscription to continue.
5. App store and third-party purchases
a subscription, paid feature or refund is processed through Apple App Store, Google Play, Stripe, Klarna or another third-party provider, the provider may apply its own billing, cancellation, refund, dispute, chargeback and timing rules.
Where a provider requires refunds or cancellations to be requested through its own process, you may need to contact that provider or use its account tools. We will provide reasonable support where the issue relates to Odatacy-controlled services.
6. Cooling-off, digital access and mandatory rights
Where consumer cancellation rights or cooling-off rights apply by law, we will respect those rights. For digital services, subscriptions, app-store purchases or services that start during a cancellation period, refund rights may depend on the timing of access, whether the service has started, whether features have been used, the applicable purchase flow and mandatory law.
Nothing in this policy removes rights that cannot be excluded or limited by law. Where a mandatory rule gives you a stronger right than this policy, that mandatory rule will apply.
7. Monthly subscription refunds
For monthly subscriptions paid to Odatacy, you may request a refund within 2 days of the initial purchase or renewal, unless a different period is required by law or stated at the time of purchase.
After the 2-day refund request period, monthly subscription payments are generally non-refundable, but your paid features will normally remain available until the end of the current paid period unless the account is suspended or terminated for breach.
8. Annual subscription refunds
For annual subscriptions paid to Odatacy, you may request a refund within 14 days of the initial purchase or renewal, unless a different period is required by law or stated at the time of purchase.
After the 14-day refund request period, annual subscription payments are generally non-refundable, but your paid features will normally remain available until the end of the current paid period unless the account is suspended or terminated for breach.
9. How to cancel
You may cancel using any cancellation tools available in the app or website, or by contacting us at support@odatacy.com. We may ask you to verify your account before processing a cancellation.
Cancellation takes effect at the end of the current billing period or in accordance with the notice period shown for the relevant plan. Where a 30-day notice period applies, you should cancel at least 30 days before the relevant renewal date to avoid the next charge.
Cancelling a subscription may result in loss of paid features, staff seats, additional storage, directory visibility, QR code benefits, calling minutes and other paid plan features. You are responsible for exporting or managing any data you need before paid access changes, subject to our Terms and Privacy Policy.
Cancelling a subscription does not automatically delete your Appt In account. Account deletion and data deletion are handled separately under the Terms of Service and Privacy Policy.
10. Business-customer payments and refunds
If a customer pays a business through Appt In or through a supported Stripe Connect flow, the business remains responsible for providing the relevant goods or services and handling customer service, cancellations, complaints and refunds for that business transaction.
Odatacy does not hold customer funds and does not act as the seller of the business user’s goods or services. We may provide records, payment status information, refund request tools, refund issue tools or support tools, but we do not guarantee refunds from business users.
A customer may be able to request a refund through Appt In, and a business may be able to issue or record a refund through Appt In where the feature and payment flow support it. Odatacy facilitates the workflow, but the business remains responsible for deciding and processing refunds for its own goods or services unless Odatacy expressly states otherwise.
If a customer pays a business directly outside the app, including by bank transfer, cash in hand or another outside method, that payment is outside Odatacy control. Odatacy cannot process, reverse or guarantee direct payments made outside Appt In.
11. Platform, processing and proof-of-payment fees
Where Appt In charges a clearly disclosed platform, processing, proof-of-payment or service fee, that fee may be non-refundable once the relevant transaction or service has been processed, unless we state otherwise or a refund is required by law.
We will show any applicable fee and the total amount before confirmation where required. Nothing in this policy permits us or a business user to charge a payment method surcharge where that surcharge is prohibited by law.
12. Chargebacks, payment disputes and provider reversals
If you raise a chargeback, payment dispute or provider reversal, the relevant payment provider, card issuer, bank, Klarna or app store may decide the outcome under its own rules. We may provide evidence, suspend access, recover amounts owed or take other reasonable steps where a dispute appears abusive, mistaken or inconsistent with these terms.
Submitting a chargeback or payment dispute does not automatically cancel a subscription or resolve amounts properly due unless the provider decision or applicable law requires that result.
13. Refund method and timing
Approved refunds will normally be returned to the original payment method where possible. Payment processors, card issuers, banks, Klarna or app stores may take additional time to process and display the refund.
If taxes, currency conversion costs, app store charges, provider fees, bank fees or third-party charges are not returned by the relevant provider, we are not responsible for refunding those separate amounts unless applicable law requires it.
We aim to review refund requests promptly and process approved refunds within 30 days. In some cases, processing may take longer because of payment provider rules, fraud checks, incomplete information, chargebacks, disputes or legal obligations.
We may refuse or delay a refund where we reasonably need to investigate suspected fraud, abuse, duplicate claims, identity concerns, payment processor issues, chargebacks or unlawful activity.
14. How to request a refund
To request a refund, contact hello@apptin.app or use any refund or support tools available in the app or website.
Please include your name, account email, business name if applicable, subscription plan, payment date, payment reference if available, and a short explanation of your request.
We may ask for additional information to verify your account, investigate the payment or prevent fraud.
15. Abuse, fraud and account breaches
We may refuse a refund request where we reasonably believe there has been fraud, refund abuse, chargeback abuse, misuse of Appt In, breach of our Terms, false information, unlawful activity or an attempt to avoid payment for services used.
If your account is suspended or terminated because of a breach, refunds may be refused to the extent permitted by law.
16. Statutory rights
Nothing in this policy limits any statutory rights that cannot be excluded or limited by law. If a mandatory consumer right applies, it will apply despite anything inconsistent in this policy.
If you purchased through Apple App Store, Google Play, Stripe, Klarna or another third-party payment provider, additional refund, billing, cancellation or dispute rules may also apply.
17. Changes to this policy
We may update this policy from time to time. The updated version will apply from the date stated at the top of the policy, except where law requires a different process.
If we make material changes that affect existing paid subscriptions, we will take reasonable steps to notify affected users where required.
18. Contact us
Odatacy Network Ltd
Registered office: 30 Huntercombe Lane North, Taplow, Maidenhead, SL6 0LG, United Kingdom
Company registration number: 15585428
Support: support@odatacy.com
Website: https://apptin.app/
Acceptable Use Policy
Effective date: 30 June 2026
Last updated: 30 June 2026
This Acceptable Use Policy explains what is and is not allowed when using Appt In. It forms part of the Terms of Service and applies to all users of the website, mobile app and related services.
1. Purpose of this policy
This Acceptable Use Policy explains how users may and may not use Appt In, including the website, mobile app, messaging, booking, payment request, proof-of-payment, protected calling, directory, file sharing, account and related services provided by Odatacy Network Ltd.
This policy is designed to protect users, children and supervised users, business customers, community members, our systems, our providers and the wider public from unlawful, harmful, abusive, misleading or irresponsible activity.
2. Who must follow this policy
This policy applies to business users, community users, supervised under-16 users, main members, staff users, invited users, visitors and anyone who accesses or uses Appt In.
Business users are responsible for their own conduct and for the conduct of staff members, representatives and authorised users who access Appt In through their business account.
Business account owners are responsible for staff access, staff conduct, permissions, training and any use of the account by authorised staff or users. They must promptly remove access for staff who no longer require it.
3. Fair use
You must use Appt In in a reasonable, lawful and ordinary manner. We may apply technical limits, fair use controls, calling minute limits, storage limits, messaging controls, rate limits or other restrictions where use is excessive, abusive, harmful or inconsistent with the relevant plan.
We may suspend, limit or charge for excessive use where permitted by the applicable plan terms and law.
4. Account and identity rules
You must not create false accounts, impersonate another person or business, misrepresent your authority, use misleading business information, create fake business listings or use another person’s account without permission.
You must keep login details secure and must not share account access except through authorised staff or family/supervised account features provided by Appt In.
5. Invitations, spam and marketing
You must not use Appt In, its sharing messages, invitation tools, QR codes, links, directory features, messages or calls to send spam, unlawful marketing, unsolicited bulk messages, misleading promotions or communications that breach marketing, privacy or consumer protection laws.
Appt In does not allow businesses to upload or import contact lists before those contacts become members. If you invite someone through WhatsApp, SMS or another channel, you are responsible for choosing the recipient and ensuring the invitation is lawful, appropriate and not excessive.
Where Appt In shows marketing consent settings or provides broadcast group tools, business users must only use those tools to contact customers who have consented to receive that type of marketing from that business. Business users must not bypass consent settings or send offers to customers who have not consented.
You must not use purchased lists, scraped contact details, harvested user information or unconfirmed messaging lists with Appt In.
6. Messaging, groups and protected calling
You must not use messaging, groups, protected calling or any communication feature to harass, threaten, abuse, intimidate, discriminate, defame, exploit, spam, impersonate, stalk or otherwise harm another person or business.
You must not use protected calling to avoid consent requirements, pressure users, hide abusive conduct, repeatedly contact people who have disconnected or opted out, or contact supervised under-16 users outside permitted flows.
You must not record calls or messages unless you have a lawful basis and all required notices or consents.
7. Business listings and service information
Business users must provide accurate and lawful information about their business, services, prices, qualifications, location, business address or service area where relevant, availability, policies and contact options.
You must not create fake listings, mislead users about credentials, reviews, distance, availability, insurance, licensing, safeguarding, prices, fees, refunds or service quality.
You must not offer unlawful, dangerous, deceptive, exploitative, regulated or restricted goods or services through Appt In unless you are legally authorised and the activity is permitted by our terms and any applicable platform rules.
8. Business listing, directory and trust feature misuse
Users must not create false, misleading, duplicate or deceptive business listings, misuse distance display, manipulate QR badges, imply verification that has not been granted, falsely claim qualifications or insurance, or use Appt In trust features in a way that misleads customers.
Businesses must not offer unlawful, unsafe, restricted or prohibited services through Appt In, and must not use the platform to avoid sector-specific obligations that apply to their business.
9. Payment, refund and dispute abuse
Users must not create false payment requests, fake proof-of-payment records, misleading payment confirmations, fraudulent refund requests, chargeback abuse, payment evasion schemes or attempts to manipulate Stripe, Klarna, app store or direct payment processes.
Users must not pressure another user to pay outside the app in a misleading, unsafe or unlawful way, or use direct payment records to create a false impression that Odatacy processed, received, guaranteed or verified an outside payment.
Direct payments outside the app, including bank transfer or cash in hand, may be recorded through a manual status workflow where supported. Users must provide accurate payment status information and must not treat a status confirmation as a formal receipt unless the business has separately issued one.
You must not mislead users about whether a payment is made through Stripe Connect, Klarna, Appt In, bank transfer, cash in hand or any other method. Direct payments outside Appt In are the responsibility of the business and customer.
10. Children and supervised account protection
Under-16 accounts must remain supervised by the main member, parent or guardian. Under-16 users cannot independently connect with businesses.
Users must not use Appt In to contact, solicit, exploit, groom, harass, profile, market directly to, pressure or collect unnecessary information from under-16 users or supervised accounts.
Any suspected child safety issue, grooming, exploitation, safeguarding concern, unlawful content involving children or misuse of supervised accounts may be reported to relevant authorities.
11. Emergency, safety-critical and safeguarding use
Appt In must not be used as an emergency, safety-critical, safeguarding hotline, medical, crisis response or law enforcement reporting service.
If there is an immediate risk to life, safety, health, property or a child, users should contact the emergency services, police, safeguarding authority, regulator or other appropriate authority directly.
Users must not use Appt In to delay, obstruct or avoid reporting serious harm, abuse, exploitation, fraud, safeguarding concerns or unlawful activity to the appropriate authorities.
12. Content, documents and uploads
You must not upload, send, store, publish or share content that is unlawful, infringing, defamatory, obscene, hateful, abusive, discriminatory, threatening, exploitative, fraudulent, misleading, sexually explicit, violent, unsafe, malware-related or otherwise harmful.
You must not upload content that contains another person’s personal information, confidential information or sensitive information unless you have the right and lawful basis to do so.
You must not use Appt In to distribute viruses, malware, spyware, ransomware, harmful code, phishing content, credential harvesting content or content designed to damage, disrupt or access systems without authorisation.
13. Security and system misuse
You must not attempt to hack, reverse engineer, decompile, scrape, crawl, bypass security, probe vulnerabilities, overload, disrupt, disable, interfere with or gain unauthorised access to Appt In, user accounts, provider systems, data, servers or networks.
You must not use bots, scripts, automated tools, data mining, scraping, credential stuffing, denial-of-service attacks or similar methods unless we have expressly authorised the activity in writing.
14. Data protection and privacy
You must respect other users’ privacy choices and must not collect, use, disclose, export, copy or share personal information from Appt In except as allowed by law, our terms and the relevant user permissions.
Business users must not use customer information for unrelated marketing, profiling, off-platform contact or third-party sharing unless they have a lawful basis and any required consent.
You must not attempt to identify, track, profile or contact users who have disconnected, opted out or chosen not to share particular contact details.
15. Intellectual property and brand use
You must not infringe copyright, trademarks, trade secrets, database rights, design rights, privacy rights, publicity rights or other rights of any person or business.
You must not misuse the Odatacy or Appt In name, logo, QR badge, brand assets, directory trust indicators or platform materials in a way that suggests false approval, partnership, certification or endorsement.
A paid plan QR code or badge may direct users to a business profile while the relevant paid feature is active. If the paid feature ends, the QR code or link may redirect to a general Appt In page or another non-profile destination. Users must not mislead customers about the status of any QR badge or profile benefit.
16. Prohibited high-risk activity
You must not use Appt In for illegal gambling, terrorism, trafficking, weapons, controlled substances, fraud, money laundering, sanctions evasion, unlawful financial services, exploitation, hate activity, unlawful surveillance, malware distribution or any activity that may create serious legal, safety, reputational or security risk.
We may refuse, suspend or remove accounts, listings, content or transactions that we reasonably believe are unlawful, unsafe, abusive, misleading, high risk or inconsistent with the purpose of Appt In.
17. Reporting misuse
If you see conduct that may breach this policy, please contact us at hello@apptin.app or use any reporting tools available in the app.
We may investigate reports, request information, restrict features, remove content, suspend accounts, preserve evidence, notify affected users, contact payment providers, or report matters to law enforcement or regulators where appropriate.
18. Enforcement and changes
If you breach this policy, we may warn you, remove content, restrict features, suspend or terminate your account, cancel access to paid features, report the issue to relevant parties, or take any other action reasonably necessary to protect Appt In and its users.
We may update this policy from time to time. Material updates will be communicated through the website, app, email or another appropriate method where required.
19. Contact us
Odatacy Network Ltd
Registered office: 30 Huntercombe Lane North, Taplow, Maidenhead, SL6 0LG, United Kingdom
Company registration number: 15585428
Support: support@odatacy.com
Cookie Policy
Effective date: 30 June 2026
Last updated: 30 June 2026
This Cookie Policy explains how Odatacy Network Ltd uses cookies and similar technologies on https://apptin.app/, its subdomains and related online services.
1. Who we are
This Cookie Policy explains how Odatacy Network Ltd uses cookies and similar technologies on https://apptin.app/, its subdomains and, where relevant, similar technologies in the Appt In app.
For questions about this policy, contact support@odatacy.com.
2. What cookies and similar technologies are
Cookies are small text files stored on your device when you visit a website. Similar technologies may include local storage, pixels, SDKs, device identifiers, tags and other tools that store or access information on your device.
These technologies can help websites and apps work, remember preferences, understand usage, improve performance, provide security, and measure marketing or product performance.
3. Privacy law and consent
Where cookies or similar technologies store information on your device or access information from your device, UK PECR, ePrivacy-style rules and data protection law may apply.
We will not intentionally set non-essential analytics, functionality or marketing cookies where consent is legally required unless you have been given an appropriate choice. Strictly necessary technologies may be used without consent where they are needed to provide the service you request.
4. How we use cookies
We use cookies and similar technologies to operate and secure our website, remember user preferences, support login and account-related features, analyse website usage, improve performance, troubleshoot issues and understand how visitors interact with Appt In.
We use Google Analytics for analytics where enabled. Google Analytics may collect information such as pages viewed, approximate location, device type, browser type, referral source, session information and similar usage data.
We may use additional similar technologies in the app or website through providers such as Supabase for authentication and app functionality, Sentry for crash and error reporting, Stripe for payments, and Agora for protected calling. Not all of these technologies are cookies, but they may involve device or usage information.
5. Types of cookies we use
Strictly necessary cookies are needed for the website or service to work. They may support security, network management, fraud prevention, consent settings, session management, account access and core functionality. These cookies cannot usually be switched off through our cookie controls.
Functionality cookies help remember choices such as language, region, timezone, display preferences or enhanced content settings.
Performance and analytics cookies help us understand how people use the website, which pages are visited, how users move around the site, whether errors occur, and how we can improve the service. Google Analytics falls into this category where enabled.
Advertising or marketing cookies may be used only if we enable advertising measurement, remarketing or campaign performance tools. We do not use these unless they are disclosed and used in accordance with applicable consent requirements.
6. Cookie duration and consent records
Cookies and similar technologies may be session-based, meaning they expire when you close your browser, or persistent, meaning they remain for a period set by the relevant technology or provider unless deleted earlier.
Where we use a cookie banner or consent management tool, we may store a record of your cookie choices so that we can respect your preferences and demonstrate compliance with applicable requirements.
The exact cookies and retention periods may change as our website, providers and consent tools develop. Where practical, our cookie banner or settings panel will provide more detailed information about active cookies.
7. Consent and controls
Where required by law, we will ask for your consent before setting non-essential cookies or similar technologies. Strictly necessary cookies may be used without consent where they are required to provide the website or service you requested.
When our website displays a cookie banner, cookie settings panel or similar consent tool, you can use it to accept, reject or manage non-essential cookie categories.
You can also control cookies through your browser settings. If you block or delete cookies, some features may not work properly and your preferences may need to be reset.
Where a cookie settings tool is available, you can use it to change or withdraw non-essential cookie choices. You can also delete or block cookies through your browser, although this may affect functionality.
8. Third-party cookies and providers
Some cookies or similar technologies may be set by third-party providers that help us operate, secure, analyse or improve Appt In. These providers may process information in accordance with their own privacy or cookie information as well as our instructions where applicable.
Current or expected providers may include Google Analytics for analytics, Hostinger for website hosting, Supabase for authentication and data services, Stripe for payments, Agora for protected calling, and Sentry for crash and error reporting.
9. Mobile app SDKs and non-cookie technologies
The Appt In mobile app may use SDKs, local storage, device identifiers, logs or similar technologies for authentication, storage, payments, protected calling, crash reporting, security and analytics. These technologies are not always cookies, but similar transparency and consent principles may apply where they store or access information on a device.
App permissions and device settings may allow you to control certain types of access, such as location or notifications. Some app features may not work properly if required permissions are disabled.
10. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, providers, law or how Appt In works.
The updated version will apply from the date stated at the top of the policy. Where required, we will ask for renewed consent or provide additional notice.
11. Contact us
Odatacy Network Ltd
Registered office: 30 Huntercombe Lane North, Taplow, Maidenhead, SL6 0LG, United Kingdom
Company registration number: 15585428
Website: https://apptin.app/
Privacy enquiries: sanj.badhan@odatacy.com
Support: support@odatacy.com
End User Licence Agreement (EULA)
Effective date: 30 June 2026
Last updated: 30 June 2026
This End User Licence Agreement explains the licence terms that apply to your download, installation and use of the Appt In mobile application.
1. Who this EULA is with
This End User Licence Agreement, or EULA, is between you and Odatacy Network Ltd. It governs your download, installation and use of the Appt In mobile application and any related software, updates and app-based features.
Odatacy Network Ltd is registered in England and Wales with company registration number 15585428. Our registered office is 30 Huntercombe Lane North, Taplow, Maidenhead, SL6 0LG, United Kingdom. Support enquiries can be sent to support@odatacy.com.
This EULA works together with our Terms of Service, Privacy Policy, Acceptable Use Policy, Cookie Policy and Refund and Cancellation Policy. If you do not agree to this EULA, you must not download, install or use the app.
2. Licence grant
Subject to this EULA and our Terms of Service, Odatacy grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to download, install and use Appt In on devices you own or control, only for your lawful personal, community or business use.
This licence is granted for free access and for subscription-based access where applicable. It does not transfer ownership of the app, software, code, design, brand, databases, documentation or intellectual property to you.
3. User types and supervised accounts
The app may be used by business users, community users, staff users and supervised under-16 users where the relevant account type is available.
Under-16 users may have their own login only under the supervision of a main member, parent or guardian. Under-16 accounts cannot independently connect with businesses and must not be used outside the supervised features provided by Appt In.
If you are a main member, parent or guardian, you are responsible for supervising any under-16 account you create or manage.
4. Licence restrictions
You must not copy, modify, adapt, translate, sell, rent, lease, lend, sublicense, distribute, publish, make available over a network, decompile, reverse engineer, disassemble, scrape, extract, circumvent security, remove proprietary notices or create derivative works based on the app, except where applicable law expressly permits and that permission cannot be excluded.
You must not use the app for unlawful, harmful, abusive, fraudulent, misleading, discriminatory, exploitative, spam-related, security-threatening or prohibited purposes.
You must not use the app to build a competing product, benchmark the app for competitive purposes, access data without authorisation, interfere with our systems or misuse third-party provider services.
5. Third-party software and open-source components
The app may include or interact with third-party software, SDKs, APIs, open-source components, app store services, payment services, hosting services, analytics tools, calling services or crash reporting tools. Those components may be subject to separate notices or terms.
Where third-party software, open-source components, SDKs or licences are used in the app, we may list relevant licences, notices or acknowledgements in the app or in another appropriate location.
Nothing in this EULA limits rights you may have under open-source licences that apply to specific components, where those licences grant rights that cannot be restricted by this EULA.
6. Accounts, security and acceptable use
You must provide accurate information, keep your login details secure and promptly tell us if you suspect unauthorised access.
Your use of the app must comply with our Acceptable Use Policy and Terms of Service. We may suspend or terminate access if you breach this EULA, our Terms, our Acceptable Use Policy or applicable law.
7. Device requirements and permissions
The app may require a compatible device, operating system, internet connection, app store account, location setting, notification setting, microphone permission or other device permission for certain features to work.
We do not guarantee that the app will be compatible with every device, operating system version, network, region, app store account or third-party service at all times.
8. Location, microphone and notification permissions
Some app features may require permissions such as location, microphone, camera, files or notifications. For example, location may support distance display or local discovery, microphone access may support protected calling, and notifications may support booking or account alerts.
You can usually control permissions through your device settings. If you disable a required permission, the relevant feature may not work properly.
9. Updates and changes
We may provide updates, fixes, patches, enhancements, new versions or modified features. Some updates may be required for security, compatibility or continued use.
We may add, remove, suspend or change app features where reasonably necessary for legal, security, technical, operational or commercial reasons. Some features may be beta, pilot, future-phase or launch partner features and may not be guaranteed.
AI Growth and similar AI-assisted features are future-phase features and are not part of the current app scope unless we expressly make them available and provide any required notices or updated terms.
10. No emergency or safety-critical use
The app is not designed for emergency, safety-critical, safeguarding hotline, medical, crisis response or law enforcement reporting use.
If there is an immediate risk to life, safety, health, property or a child, you should contact the emergency services, police, safeguarding authority, regulator or other appropriate authority directly.
11. Support and maintenance
We provide support for the app through hello@apptin.app or any in-app support tools we make available. Support availability, response times and maintenance may vary depending on the issue, user type, plan, provider availability and launch phase.
App stores are not responsible for providing support or maintenance for the app unless their own terms say otherwise.
12. Data and privacy
The app may collect and process information such as device information, system data, application logs, crash reports, user name, email address, location data, account information, booking information, message metadata, payment status information and usage data.
We use this information to provide and improve the app, operate accounts, support payments, contact users, troubleshoot, secure the service, improve software, support analytics, and perform the purposes explained in our Privacy Policy.
Your use of the app is subject to our Privacy Policy. If you do not want us to process information needed to provide the app, you may not be able to use all features.
13. Payments and subscriptions
The app may include free access and paid subscription features. Paid subscriptions, paid features and billing are governed by our Terms of Service and Refund and Cancellation Policy.
Payments made through supported payment flows may be processed by Stripe, including Stripe Connect where applicable. Klarna may also be available. Odatacy does not hold, store or control customer funds.
Where a purchase, subscription or refund is processed through Apple App Store, Google Play, Stripe, Klarna or another third-party provider, that provider may apply its own billing, cancellation, refund and dispute rules.
14. Business-customer payments
The app may allow customers and businesses to create payment requests, track payment status, record proof of payment, request refunds or manage payment-related information. Odatacy is not the provider of the business user’s goods or services unless we expressly say otherwise.
Direct payments outside the app, including bank transfer or cash in hand, are outside Odatacy control. We do not process, reverse, guarantee or verify direct payments made outside the app.
Where the app allows manual payment status confirmations, those confirmations rely on the business and customer providing accurate information. They are not the same as a formal receipt issued by the business unless the business separately issues one.
15. Export control and lawful use
You must not use, export, re-export or make the app available in breach of applicable laws, sanctions, export controls or restrictions that apply to you or to Odatacy.
You must not use the app in any country, sector or context where such use is unlawful or where you are prohibited from using similar software or services.
16. App store terms
If you download the app through Apple App Store, Google Play or another app store, the relevant app store terms also apply. The app store provider is not responsible for the app, support, maintenance, claims, warranties or refunds except where its own terms or applicable law say otherwise.
For Apple downloads, Apple and its subsidiaries are third-party beneficiaries of this EULA and may enforce this EULA against you where applicable.
If mandatory app store terms conflict with this EULA, the mandatory app store terms apply to the extent of the conflict.
To the extent required by app store rules, Odatacy, not the app store provider, is responsible for addressing claims relating to the app, including product claims, consumer law claims, privacy claims or intellectual property claims, except where the relevant app store terms or applicable law say otherwise.
17. Intellectual property
Appt In, Odatacy, the app software, source code, object code, design, interface, databases, content, documentation, logos, trade marks, trade dress, QR badge features and all related intellectual property are owned by or licensed to Odatacy.
You receive only the licence expressly granted in this EULA. All rights not expressly granted are reserved.
18. User content
You remain responsible for content you create, upload, send, store or share through the app, including messages, business information, documents, images, booking information and profile information.
You grant Odatacy a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, display and use that content only as reasonably necessary to provide, operate, secure, support and improve the app, comply with law, enforce our terms and protect legal rights.
We will not use your business content, customer content, images, documents or materials for Odatacy’s own marketing, case studies, advertising or promotional purposes without your permission, except where the content is already public and our use is permitted by law.
19. No warranties
The app is provided on an as-is and as-available basis. To the extent permitted by law, we do not promise that the app will be uninterrupted, error-free, secure, compatible with every device, free from defects, or suitable for every business or personal need.
Nothing in this EULA affects any rights that cannot be excluded or limited under applicable law.
Nothing in this EULA affects any consumer rights, statutory rights or app store rights that cannot be excluded or limited by law.
20. Limitation of liability
Nothing in this EULA limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be limited or excluded under applicable law.
To the extent permitted by law, Odatacy is not liable for indirect, incidental, special, consequential or punitive loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of anticipated savings, loss or corruption of data, unauthorised access caused by your failure to secure your account, software bugs, malicious attacks, third-party provider issues or business-user service disputes.
To the extent permitted by law, our total liability in connection with the app is limited to the amount you paid to Odatacy for the app or relevant subscription in the 12 months before the event giving rise to the claim. If you have not paid us for the relevant service, our liability will be limited to the maximum extent permitted by applicable law.
Nothing in this EULA affects any consumer rights, statutory rights or app store rights that cannot be excluded or limited by law.
21. Termination
We may suspend or terminate this licence and your access to the app if you breach this EULA, our Terms, our Acceptable Use Policy or applicable law, if payment fails, if your account creates legal, security or safety risk, or if we are required or reasonably permitted to do so.
When the licence ends, you must stop using the app, uninstall or delete copies where reasonably required, stop using Odatacy brand assets, and pay any outstanding amounts properly due. We may retain records where required or permitted by law, our Privacy Policy or legitimate business needs.
22. General legal terms
This EULA, together with the Terms of Service, Privacy Policy, Acceptable Use Policy, Cookie Policy, Refund and Cancellation Policy and any app-store terms that apply to your download or purchase, forms the agreement governing your use of the Appt In mobile application.
If any part of this EULA is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.
If we do not enforce a right or provision immediately, this does not mean we have waived that right or provision. Any waiver must be clear and in writing to be effective.
You may not transfer or assign this licence or your rights under this EULA without our prior written consent. We may transfer or assign our rights or obligations where this is reasonably necessary for business, operational, legal, restructuring, merger, acquisition or service-continuity reasons, provided this does not materially reduce your mandatory rights.
We may give notices about the app, this EULA or your account through the app, website, email, app-store update notes, account notification or another reasonable method. You are responsible for keeping your account and contact details up to date.
Except for any app store provider rights expressly stated in this EULA, including Apple third-party beneficiary rights where applicable, a person who is not a party to this EULA has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
23. Governing law and disputes
This EULA is governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, except where applicable consumer law gives you mandatory rights to bring a claim in another country or jurisdiction.
24. Contact us
Odatacy Network Ltd
Registered office: 30 Huntercombe Lane North, Taplow, Maidenhead, SL6 0LG, United Kingdom
Company registration number: 15585428
Website: https://apptin.app/
Support: support@odatacy.com