free to start. always.
Whether you're keeping in touch with the businesses you use, or running a small business of your own — Appt In is free to download and free to use. Businesses only pay when they're ready to grow faster.
Community
free for life
Built so you can keep in touch with the small businesses you actually use, with your data properly protected. No card details, ever.
What's included on the Community Free plan
What you get
Community Free
Users
You + family
Connections with businesses
Unlimited
Chat (1-to-1 and groups)
Unlimited
Appointments
Unlimited
Calling businesses through Appt In
Unlimited (fair usage applies)
Pay through Appt In
Up to 5% surcharge, £10 max on bank transfers
Cost
Free for life
‘You + family’ means you can add family members and children to your profile and manage their appointments alongside yours. Calling businesses through Appt In is unlimited under fair use — see our Terms
How payments work for community members
When you pay a business through Appt In, a small surcharge is added on top of what they charge you. The full amount they charge — pound for pound — goes to them. The surcharge keeps Appt In free to run, secures the payment through Stripe, and gives you instant proof of payment.
Transaction value
Fee
Up to £100
5% (£2 minimum)
£100.01 to £500
3.5%
£500.01 and above
2.5%
Bank transfers — capped at
£10 maximum fee
Klarna payments
6%
All payments are processed securely by Stripe. You’ll always see the total — including the surcharge — before you confirm payment. Businesses always receive 100% of the amount they charge you.
Business
start free, grow when you're ready
Start free, with everything you need to run the basics: messaging, bookings, payment requests, and customer details. Upgrade when you want to be found by new customers, work as a team, or scale up.
Three paid plans, no long contracts. Annual plans save 20%. Cancel any time with 30 days' notice.
Grow
£4.99 /yr
You + up to 2
Customer Files: 2 GB
1,000 voice mins
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Top of search
Boost
£9.99 /yr
You + up to 5
Customer Files: 5 GB
4,000 voice mins
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Top of search
Lead
£19.99 /yr
You + up to 10
Customer Files: 10 GB
15,000 voice mins
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Top of search
Grow
£4.99 /yr
You + up to 2
Customer Files: 2 GB
1,000 voice mins
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Top of search
Boost
£9.99 /yr
You + up to 5
Customer Files: 5 GB
4,000 voice mins
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Top of search
Lead
£19.99 /yr
You + up to 10
Customer Files: 10 GB
15,000 voice mins
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Top of search
Prices include VAT. Annual plans are paid up front. Cancellation terms apply — see our Terms for details. Boost is the natural sweet spot for small teams.
What you unlock on every paid plan
Top of search
When local customers search the directory, you appear at the top — with how far away you are clearly shown.
QR badge
A personalised, branded Appt In QR code that customers scan to connect with you instantly. Stick it on flyers, shop windows, vans, business cards, your website.
Bring your team in
Add staff accounts so your whole team can manage customers, schedule jobs and answer messages from one place.
Insights on your home screen
See your stats at a glance — connections, upcoming bookings, new customers, recent payments. Hidden on Free, visible on every paid plan.
Top of search
When local customers search the directory, you appear at the top — with how far away you are clearly shown.
QR badge
A personalised, branded Appt In QR code that customers scan to connect with you instantly. Stick it on flyers, shop windows, vans, business cards, your website.
Insights on your home screen
See your stats at a glance — connections, upcoming bookings, new customers, recent payments. Hidden on Free, visible on every paid plan.
Bring your team in
Add staff accounts so your whole team can manage customers, schedule jobs and answer messages from one place.
Fair, friendly fine print
- No card details needed on the free plan
- Annual plans: full refund within 14 days
- No hidden fees
- Cancel any time, 30 days’ notice
- Monthly plans: full refund within 2 days
- Prices include VAT